Returns and complaints remain connected to the original customer, order, configured product, quantities, prices, selected options, dimensions, specifications, and components. This gives customer service and technical teams the information they need to understand exactly what was ordered, what was delivered, and which part of the configuration is affected.
An issue does not necessarily require the complete product to be returned. Depending on the case, TRIMIT supports repairs, reconfiguration, replacement components, complete replacement products, service activities, credit notes, and returns to suppliers. Statuses and approval processes provide visibility throughout the complete resolution process.
Through TRIMIT E-commerce, customers and sales agents can register returns and complaints by referencing the original order. They can select the affected product or component, enter quantities and reason codes, describe the issue, attach photos or technical documents, and follow the progress of the case.
Detailed reason codes and case histories help companies identify recurring issues involving configuration rules, product specifications, components, manufacturing, suppliers, logistics, and product quality.